- Shipping & Returns
Shipping & Returns
We ask everyone to please be patient and know we are going as fast as we can. Thank you for your understanding.
RIGHT NOW SHIPPING IS TAKING 1-3 WEEKS. YOU WILL BE ASKED TO CHECK
A BOX AT CHECKOUT THAT YOU UNDERSTAND THIS OR IT WILL NOT LET YOU PAY. THANK YOU FOR YOUR UNDERSTANDING.
When you place an order, we will estimate shipping dates for you based on the availability of your items. Unfortunately, once shipped we cannot control how fast USPS gets your order to you. *We cannot be responsible for lost packages, packages showing delivered to the address provided at checkout, or if it takes longer to get to you than the guidelines. Furthermore, we will not be able to issue any refunds related to the USPS's services provided.*
If for any reason you need to send your item back you will need to contact us first, before mailing anything back. *You MUST send the order back using tracking. If you mail something to us without tracking, we can not guarantee we will get it.
SSJ can ship to virtually any address in the world and do our absolute best to get orders out in a timely manner! During certain peak seasons (Christmas, Mother's Day, Father's Day, Valentine's Day) shipping will take longer. *Please remember this if you plan on buying for these holidays.
If shipping outside of the United States, we ask you contact us before placing your order.
Please login to your account for more information on order status.
Everyone at Southern Stamped Jewelry stands behind each piece of jewelry made. Please contact us within 14 business days of receiving your order. If the error is found to be our fault we will immediately send you a return shipping label, fix or remake the jewelry, and send it back as quickly as possible. If the error was our mistake (such as an error in spelling on stamping) we will gladly make a new piece and ship it out the next business day or we will refund your purchase price for that item.
However, we reserve the right to judge our own quality of work. Our jewelry is hand stamped one letter at a time by a trained Artisan and we do our absolute best to send out the highest quality hand stamped jewelry possible. Southern Stamped Jewelry strives to meet the expectations and full satisfaction of all our customers, but we are not able to provide refunds on any orders due to customer error as these are hand stamped one letter at a time just for you. Please contact us and we can work together to find the best solution.
If you find you do not like the length of the chain you chose, we will be happy to trade it out for you! Please return the chain along with a self-addressed postage paid padded envelope to Southern Stamped Jewelry PO BOX 599 Seminary, MS 39479. We offer lengths of 16”, 18”, 20”, 22”, 24”, and 30” at no additional cost.
Every available effort is made to make close matches to color. Due to many production factors, such as substrate color,opacity, and other factors, SSJ can only assure that the color will be within a tonal value. Because of the nature of the metals used we cannot guarantee exact matches.
If for any reason you need to send your item back. You have to send it using tracking. If you mail something to us without tracking, we CAN NOT guarantee we will get it. If you have any questions or concerns, PLEASE contact us first.